Sucuri is a GoDaddy company and one of the biggest cloud-based security platforms. To help you decide if it’s worth using for you, we’re collecting and compiling Sucuri comments and reviews, and are listing all the good ones here (if you’ve used Sucuri, please make a contribution here). This is a work in progress right now.
So far, comments are generally positive on Sucuri, with just 1 or 2 very negative comments. But Sucuri is definitely not the best option for every website, since there are cheaper security services as mentioned here.
Have a read through the comments below and you’ll get a pretty good idea of how Sucuri has worked for different people. Also, for an alternative security plugin to Sucuri, check out Jetpack which we’ve also compiled user reviews for.
I used & paid for Sucuri services for years and when I canceled my plan and then tried to use a backup that I had previously paid for and downloaded, I found that it’s encrypted & I could not use it. I contacted them hoping they would actually do the right thing & provide me with an unencrypted version since I actually paid for the backup. I was told by Brett the chat representative that he was going to be crystal clear so I would stop contacting them for anything, that until I reactivate my account & pay for their services again, they were not going to do anything for me. He said, “we are not offering charity services to you”. Moreover, when I renewed their services for another year, their script complicated my website. They abruptly removed my website and closed my account without proper communication.
Expect astonishingly terrible customer service or lack thereof, Sucuri has very bad customer service with zero tolerance. Put in a ticket because there are no live humans to help you. Once you submit a ticket, expect to wait an eternity for a reply. Their Web application firewall also blocked my Adsense so it wounded up costing me about 60 dollars so far in lost advertising revenue. So the final verdict is to steer clear of Sucuri and avoid it at all costs. It's not worth it.
--Nooria Khan, Smith Thompson
We run a high-end agency that looks after a wide range of websites. Hacks and compromised passwords is an ongoing problem, and when it comes to fixing these hacks, Sucuri is our go-to resource. That said, we don't pay them for continuous protection, but instead, use them as a tool to solve the hacks when they occur.
There are lots of great security tools out there, many at a fraction of the cost that Sucuri firewall charges. In the past, we had lots of customers using Sucuri, but in recent years we decided to up-skill in the protection space to prevent hacks from happening at all. That was a great move, as we've now been able to close loop-holes and only call on Sucuri when a clients password is compromised, and we need someone to clear out the backdoor errors.
What I must say is that Sucuri is a remarkable team for fixing hacks. We hire some incredible developers, but none of them are security experts like Sucuri. When they repair a hack, it stays fixed. You really can't ask for more than that.
--Joshua Strawczynski, JMarketing Agency
I highly recommend Sucuri for any person or business interested in investing in their website security. Sucuri has a straightforward set-up process, which is excellent for the non-tech savvy folks. Its intuitive interface allows users to easily conduct security audits without going through rigorous procedures compared to other website protection service providers. However, its best benefit is the built-in command prompt that users can input, which dictates the program on how to react during compromised security.
--Erik Rivera, Thrive Talk
I've been working on blog websites here for more than 2 years and have also used sucuri for website protection. I set up sucuri for the website because most of the staff working on blog websites usually are non-technical and thus, an automated protection software is a necessity.
It's actually a handy piece of software as it keeps your website protected from DDoS attacks and keeps it whitelisted. However, these are very common threats and easy to mitigate. So for my use-case, as using it on a blog website, it's pretty much all we need for website security because small blog websites rarely get attacked by hackers that often.
However, if you're a huge enterprise, you're going to need a more bullet-proof security plan as sucuri won't be enough. It's a very popular and common software so hackers have probably worked out the vulnerabilities and workarounds around the security protocols.
In the end, it's the best for small websites. Not really a good choice for enterprise websites.
--Abdul Rehman, VPNRanks
I currently use Securi for our website, www.ValleyNetworks.us. I have found this plugin to be invaluable for mitigating spam attacks to the site. Even using Captcha 3, the site still receives SPAM via the contact form and our Ticket System (we are a Managed Service Provider of Technology Services). Sucuri is able to determine which data is valid and which is SPAM and will automatically trash the SPAM messages, so they are not pushed through to our CMS (HubSpot) or into our Ticket System, thereby creating false data. Very effective.
Sucuri has also proven effective to ensure we are not being blacklisted anywhere, in particular, as a safe site on Google.
The interface is easy to use and the support provided is more than adequate to troubleshoot any issues with use or installation.
We use Sucuri, along with a security package with GoDaddy. While we have been comprised once, between Sucuri and GoDaddy, the situation was rectified in about four hours and no damage was done to the site (Thank you Sucuri).
The Security Alert system within the settings is very granular, and you can be alerted to large or minute changes to your site. For example, you can get alerts for individual items, such as “when a plugin is installed”, “when a plugin is deactivated”, or even when an item is added to your menu (which happens when hackers use your site to redirect users to a site of their choosing). So, even if Sucuri cannot stop the attack, you are alerted to a change to your site and you can address the issue immediately.
Finally, the owner of the company has had bad experiences using WordPress in the past (he had been hacked several time). So much so, he was extremely hesitant to go back to WordPress (I convenienced him). Sucuri makes him feel confident our website is secure. Whenever he has doubts, I can show him the Dashboard and assure him the site is secure.
--Matthew McKernan, Valley Networks
I tried Sucuri for about a year. Overall, it does offer your website solid security and comes with several good features like easy security hardening and a comprehensive scanning module. I also like that it can help your site once it gets hacked and its monitoring tools.
This security plugin is a good option if you don't have your own expert internal security team, particularly if you're handling sensitive information or have to comply with privacy or security laws. Also, you may consider investing in it if you think your website is vulnerable to hackers or DDoS attacks and wants to keep it safe easily.
However, its biggest drawback is that it's missing a firewall that a lot of security plugins offer for free. With Sucuri, you have to pay for it, which is a bit disappointing but understandable since the firewall is the company's main offering and why it's popular online.
So no doubt, Sucuri is an excellent security plugin and your site will be well taken care of. But it's offering doesn't really stand out from its competitors and there are budget-friendly ones that offer the same features including a free firewall.
--Kate Diaz, Swanky Den
There are two things that really help set Surcui apart for us. The first is that it's very easy to get it set up. Some platforms take forever to get up and running, but not this one. The other was that despite the ease of set up, this program is a workhorse. It allows you to deeply scan files, you get alerts that let you know if someone is trying to hack in, and you gain access to a world class team of security experts. It's a great way to get the coverage you need for your website.
--Jonathon Wright, The QA Lead